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Service Excellence @ Novell by Nova Vista Publishing's  Best Practices Editors

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Book Description

Ten years ago, Novell's customer service division was pleasing customers. But in a high-impact transformation, the division changed the way it handles customer care. Now it is no longer a cost center: it contributes significantly to Novell's profitability. From the executives to the front-line people, everyone changed they way they work, making Novell's customer service a major differentiator in the marketplace. A human story of best practices literally paying off.


  • ISBN: 9781457168222 |
  • Hardcover: 112 pages |
  • Publisher: Nova Vista Publishing |
  • Publication date: |
  • Language: English |
  • Format: Ebook