Ten years ago, Novell's customer service division was pleasing customers. But in a high-impact transformation, the division changed the way it handles customer care. Now it is no longer a cost center: it contributes significantly to Novell's profitability. From the executives to the front-line people, everyone changed they way they work, making Novell's customer service a major differentiator in the marketplace. A human story of best practices literally paying off.
- ISBN: 9781457168222 |
- Hardcover: 112 pages |
- Publisher: Nova Vista Publishing |
- Publication date: Aug 15, 2006 |
- Language: English |
- Format: Ebook